Our Service & Support
Our Service and Support Teams offer a careful fusion between the skills of our team members and your precise business needs. The result is exceptional service and support that allows us to efficiently and effectively deliver the kind of solution that will make a difference to your organization.
Our certified Project Management Professionals will assist your team to get the project off the ground quickly. With project plans, documentation, and toolsets, we help you manage your projects from requirement gathering to Client/User acceptance. We apply industry best practices and standards to all our projects, providing you with the framework to assess milestones and guarantee solution delivery.
All new Clients receive training and documentation from our Support Team. Training is offered as: Train the Trainer Session, One-on-One User Training, and Webinar Education Development Training. In addition, all training documentation is provided in both PDF and editable WordDoc formats that can be used within Clients’ operating procedures as well as for training new employees.
With options of email, phone, and live chat to fit your preferred method of contact, our highly trained Support Team is ready to help you with issues that may arise. This coupled with our escalation process, quickly and efficiently moves support issues to resolution. Our Support Team closes better than 99% of all tickets within the same business day and more often within the same hour they are contacted.
From time to time some Clients identify a unique requirement for their business model. When this, occurs Legisym is positioned to develop custom functionality to meet these business requirement requests through our solutions. These types of unique requests involve requirements gathering, business case analysis, code development, and testing prior to deployment.